No notifications despite following instructions

  • tasmith
    Asked on July 28, 2015 at 3:19 PM

    I have tried to add my colleague to this notifier email, and they still do not get the submission or test emails... 

    Jotform Thread 622305 Screenshot
    Page URL: http://form.jotformpro.com/form/40403661896963
  • tasmith
    Replied on July 28, 2015 at 3:26 PM

    No notifications despite following instructions Image 1 Screenshot 20

    This is not an answer (im the poster with question) this is the confirmation that I get upon doing the test... 

     

  • David JotForm Support Manager
    Replied on July 28, 2015 at 4:47 PM

    To properly test it, you need to do a real submission, click on Preview and fill the form out: 

    No notifications despite following instructions Image 1 Screenshot 20

    If you have done this already, please check the spam folder. You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com