What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Thank you Redirect not working

    Asked by WebServ on July 28, 2015 at 04:24 PM

    I am trying to redirect my users to a custom url using the custom url thank you page.  I have tried multiple times and it will not redirect after submitting.  Please advise.

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on July 28, 2015 at 06:21 PM

    I have tested the form without a problem. Here is my test form:


    It should redirect you to our user's guide section.


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    Answered by WebServ on July 29, 2015 at 08:57 AM

    This is still not working for me.  Your form is not redirecting to a user guide.  I was redirected to myforms.  Can you please take a look at my form.  Link above.  After submitting you should be redirected to a store for payment. 

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    Answered by WebServ on July 29, 2015 at 09:12 AM

    I unrequired everything and was able to locate the problem.  Thanks. 

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    JotForm Support

    Answered by david on July 29, 2015 at 11:24 AM

    Glad to hear you were able to get things sorted.  If you have any further questions, let us know and we will be happy to help.