What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi, I want to cancel my plan and change to free plan

    Asked by fifacoinscake on July 29, 2015 at 04:25 AM

    Hi, I want to cancel my plan and change to free plan, please approve this.

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    JotForm Support

    Answered by EltonCris on July 29, 2015 at 05:25 AM


    Since you were paying using Paypal, here's how to cancel your subscription on your Paypal account.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number for that transaction S-9YH19506LB746901X

    4. Click on the "Cancel Subscription" button. 

    After cancelling your subscription, you will not be charged again.

    If you have further questions or if you need clarifications about this, let us know here.