What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Enable the use of SSL with custom domain feature.

    Asked by bugra_cc on July 29, 2015 at 05:08 AM

    Custom Domain function is a great but SSL support is essential! I hope you guys can figure this out soon and be even more amazing!



    This is a re-post of a comment on How to use Custom Domains with Jotform

    domain and a
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    JotForm Support

    Answered by ashwin_d on July 29, 2015 at 06:03 AM

    Hello,

    You are right and I am sure our backend team will try to figure this out soon.

    Let me send a feature request ticket to our back end team. We will get back to you as soon as we have any update on this.

    Thank you!

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    Answered by bugra_cc on December 25, 2015 at 05:14 AM

    Any updates on this so far?

    I started to use stripe (collect cc info on jotform page) so I must use SSL; however it doesn't look very trustworthy to my customers when the domain is jotform.com (assuming that my customers wouldn't know much about jotform). They may think that I'm saving their data... ?

     

    Custom domains with SSL support, please! :)

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    JotForm Support

    Answered by mert on December 25, 2015 at 09:15 AM

    Hi there,

    Recently, JotForm completely moved to secure SSL, so you don't need to worry about the secure connection anymore. You can find the detailed post about this feature from the link below:

    http://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

     

    If you need more information, please don't hesitate to contact us.

    Thanks.

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    Answered by bugra_cc on December 29, 2015 at 09:26 AM

    Hi Mert,

    Nowadays customers are so aware of the SSL protocol and they reject to share their credit card information on a page where the URL isn't green.

    So eventhough it's safe to use the http:// version of the form; it's still a big necessity to be able to use custom domains with https:// 

     

    What do you think?

     


    Buğra.

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    JotForm Support Manager

    Answered by Jeanette on December 29, 2015 at 12:03 PM

    That's correct, that's why Mert explained to you that there is nothing to worry about, as our forms are now secured and the URL is defaulted to HTTPS (SSL) nowadays

     

    http://www.jotform.com/blog/175-All-Forms-are-Now-Secure-by-Default-The-SSL-Limits-on-Free-Accounts-are-Lifted-

     

     

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    JotForm Support Manager

    Answered by Jeanette on December 29, 2015 at 12:04 PM

    However, the secure custom domain feature is still coming, I had increased the priority of this ticket, hopefully that will be an option in the near future.

  • Profile Image

    Answered by agilo on June 30, 2016 at 08:22 PM

    Any news on secure custom domains?

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    JotForm Support

    Answered by Chriistian on June 30, 2016 at 10:43 PM

    We currently do not have any updates regarding the secure custom domains. I will contact our development team to see if they have any news. Rest assured we will let you know on this thread if there are any updates. Regards.

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    Chief Technology Officer

    Answered by eee on August 02, 2016 at 08:29 AM

    Hey @aglio,

    It's not possible for us to apply a SSL certificate for your domain name,

    and it's not possible to use your own SSL certificate on our servers.

    I suggest you to use CloudFlare as your DNS provider. CloudFlare provide you custom SSL and with their proxy support,

    you just need to create a CNAME and activate their CloudFlare protection.

    Kindest Regards,

    - Ertugrul.