What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub-Accounts and submission levels

    Asked by df9 on July 29, 2015 at 09:37 AM

    Hi there,

    various people at my organisation have been using the free version of JotForms but I'd like to consolidate them under the Economy paid plan.

    I have tested sub-accounts with a colleague who has a Premium account and when they added me as a sub-account user it showed me as having a free account. If I create a form would it be as part of the paid account or as part of my free account?

    I am concerned that if the form is set up under the free account it won't have submissions available.

    So would the person who owns the paid account have to set up every form and the sub-accounts only be able to edit those forms?

    Many thanks for your help

    Duncan

    and sub Submissions create a form sub-account create
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 29, 2015 at 11:14 AM

    Whenever you add a sub-account user, it does not mean it will inherit benefits.

     "If I create a form would it be as part of the paid account or as part of my free account?"

    It depends on where you create the form. If you create it in "MY FORM", then the form will be as part of the free account:

    If you create it under the folder that has been shared with you(which is the paid account that added you as a sub-user), then the form will be as part of the paid account:

    "So would the person who owns the paid account have to set up every form and the sub-accounts only be able to edit those forms?"

    No, as long as the free accounts create forms under the folder of the paid account.

    Let us know if you have more questions, we will be glad to assist you.

  • Profile Image

    Answered by df9 on September 21, 2015 at 06:47 AM
    Hello again,
    A user who created a number of forms in their own free account has shared them with me and I would like to have them owned by her account which is part of our paid account (SOASForms) rather than her separate account.
    Her forms all appear in the “Shared with you” area in a folder called “Sophiedilley” I would like them moved into “My Forms > SummerSchools” is this possible as I can’t see an option to change ownership anywhere.
    I have copied Sophie in on this message.
    All the best
    Duncan
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on September 21, 2015 at 01:01 PM

    Unfortunately that is not possible to achieve. Forms from folder that are Shared with you can not be moved to My form folder. 

    There is not Folders and Delete option when you select form inside of Share with you folder.

    Feel free to contact us if you have any other questions.