What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my subscription was cancelled?

    Asked by daphnek on July 29, 2015 at 10:29 AM


    My name is Natasha Bethea and I received an email this morning saying that my subscription has been cancelled. Can you tell me a reason for the cancellation? 




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    JotForm Support

    Answered by ashwin_d on July 29, 2015 at 12:51 PM

    Hello Natasha,

    Upon checking your account, I found that you have switched your subscription form economy monthly to professional monthly subscription and that is the reason why your economy subscription was cancelled.

    Your account is currently in good shape and there is nothing to worry about until next renewal date. 

    Thank you!