What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of my folders/forms just got deleted and I don't know how

    Asked by kbyrd1031 on July 29, 2015 at 12:24 PM

    The form name was 2015 Gold Key Form. Thanks!

    my folders and how name form name thanks 2015
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    JotForm Support

    Answered by david on July 29, 2015 at 01:43 PM

    Hi,

    If the folder was shared with you from another account, they may have removed the permission.  You could ask them to share it with you again. 

    If the folder was one created in your account, fortunately, removing the folder will not delete the forms associated with it.  You would need only recreate the folder and associate the forms with it as you had them previously.

  • Profile Image

    Answered by kbyrd1031 on July 29, 2015 at 01:49 PM
    This is not helpful at all. I need to get the folder back in my Inbox.
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 29, 2015 at 02:46 PM

    If a folder is deleted, we cannot restore it.  We do not make changes to users accounts and folders cannot be deleted automatically.  They need to be intentionally deleted. 

    If it was shared with you as a sub-user:

    http://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    And they removed your access to the folder, they would need to share it with you again.  We cannot restore your access if they removed it.  It would be up to the person who shared it with your to share it again.

    If any of that was not clear, let us know and we will be happy to help.