What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Problem Loading

    Asked by peterpica on December 12, 2011 at 03:28 PM

    With the new wishbox utlity on a web page, what's going on when the user is unable to load the wishbox when clicking on a webpage having it? Is it a memory problem or ??? I've a customer who's using a windows machine running 7 I think. Anything I can tell him to try?

    The form works fine on my equipment (Mac/Safari)


    Page URL:

  • Profile Image

    Answered by fxr on December 12, 2011 at 06:33 PM

    It very hard to troubleshoot issues like this, its quite vague.

    I have tested your page on Windows 7 , Chrome, IE, Firefox and Opera, and Wishbox works great. 

    Does he have javascript enabled? 

    Maybe ask him to try a different browser?

  • Profile Image

    Answered by peterpica on December 12, 2011 at 07:02 PM

    Thanks. I just dunno, but I've passed on your response to the client.


    Thanks much for quick response.

  • Profile Image
    JotForm Support

    Answered by idarktech on December 12, 2011 at 08:06 PM

    Thank you for your cooperation Peter. Just feel free to let us know if you have further questions.

  • Profile Image

    Answered by peterpica on December 12, 2011 at 09:01 PM

    It's a whiz-bang app. Best of luck with it...I'll be using on two sites that I've done recently when I do their next update.