What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by Andrai on December 12, 2011 at 05:06 PM

    Where can review my billing info and see when my account is due to renew? I think it is already, but I haven't recieved any renewal emails. I signed up last December during your annual sale. 

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    JotForm Support

    Answered by Mike_T on December 12, 2011 at 06:50 PM

    Hello Andrai,

    Thank you for contacting us. The last year your account was manually switched to the Premium one. To solve the billing issue now we have switched your account to the Free one.

    From now you should be able to upgrade your account and pay for the next year using the following link:


    Note: our End of the Year Sale price is available!

    Please feel free to contact us if you need any further assistance.