can't purchase theme

  • randallmeeker
    Asked on July 29, 2015 at 3:42 PM

    First my theme broke so I'm attempting to choose another. I found another that was worth purchasing but the paypal setup makes me create an account with paypal. I don't want to create an account with paypal. 

    Jotform Thread 623491 Screenshot
  • David JotForm Support
    Replied on July 29, 2015 at 5:07 PM

    Hi,

    I attempted to purchase a theme and I was presented with the option to pay via credit card without having to create a PayPal account:

    cant purchase theme Image 1 Screenshot 20

    Do you not have the same option when you try to buy one?  You shouldn't have to create a PayPal account to buy a theme.

  • randallmeeker
    Replied on July 29, 2015 at 5:17 PM

    You need to show the bottom of the form

     

    cant purchase theme Image 1 Screenshot 20

  • randallmeeker
    Replied on July 29, 2015 at 5:21 PM

    Ok, it seems to change depending on what theme your attempting to buy. 

  • David JotForm Support
    Replied on July 29, 2015 at 6:28 PM

    It is likely due to the theme creators PayPal settings.  I am not sure but they may need to have a Pro account to be able to accept payment from people without PayPal accounts.