What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    can't purchase theme

    Asked by randallmeeker on July 29, 2015 at 03:42 PM

    First my theme broke so I'm attempting to choose another. I found another that was worth purchasing but the paypal setup makes me create an account with paypal. I don't want to create an account with paypal. 

    Screenshot
    purchase purchase theme can't create setup create an account another
  • Profile Image
    JotForm Support

    Answered by david on July 29, 2015 at 05:07 PM

    Hi,

    I attempted to purchase a theme and I was presented with the option to pay via credit card without having to create a PayPal account:

    Do you not have the same option when you try to buy one?  You shouldn't have to create a PayPal account to buy a theme.

  • Profile Image

    Answered by randallmeeker on July 29, 2015 at 05:17 PM

    You need to show the bottom of the form

     

  • Profile Image

    Answered by randallmeeker on July 29, 2015 at 05:21 PM

    Ok, it seems to change depending on what theme your attempting to buy. 

  • Profile Image
    JotForm Support

    Answered by david on July 29, 2015 at 06:28 PM

    It is likely due to the theme creators PayPal settings.  I am not sure but they may need to have a Pro account to be able to accept payment from people without PayPal accounts.