What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    paypal invalid merchant configuration

    Asked by bochos2 on July 29, 2015 at 03:43 PM
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    Answered by Boris on July 29, 2015 at 05:13 PM

    Can you please let us know what form you are getting this error on, and if you are getting it while submitting the form or while editing it in the Form Builder?

    I have checked your latest edited form, 52087348654160, and it seems to be using the Stripe Payment Tool instead of PayPal.

    Is this the form that you are having problems with? I would recommend that you please check your credentials that you have used. Please also check if you are entering your PayPal credentials into a PayPal Payment Tool, or into Stripe.

    We will await your kind response. Thank you.

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    Answered by bochos2 on July 29, 2015 at 05:24 PM
    Had to use swipe instead of paypal, cause when submitting form I would get the invalid merchant configuration with paypal. Works great now with swipe
    Martin Gugliotti
    International Institute of Cosmetology
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    JotForm Support

    Answered by Chriistian on July 29, 2015 at 09:30 PM


    Glad to hear that you have found an alternative Payment tool for your form. Do get back to us if you encounter any problem with your Stripe integration so we can further assist you.