I have not recieved any emails from jot form for over 7 months and my forms seems to be working on my web page. Why am I not receiving any emails whe

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    Asked on July 29, 2015 at 04:35 PM
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    Answered on July 29, 2015 at 05:53 PM

    The email address used on submission notification is not in our bounce list, I guess you are referring to this this form: http://www.jotform.us/form/21581244570147

    Upon checking, I see the email notification is not properly setup:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Please check also in your spam folder. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com


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    Answered on July 29, 2015 at 05:59 PM
    Please send me set up instructions or screen shots bec I have no idea what you mean to do.
    All the best,
    Tarrah Hersey-Malagon
    Designer & CEO
    O: (561) 228-5168
    F: (561) 228-5167
    Skype: Tarrah Hersey-Malagon
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    CONFIDENTIALITY NOTICE: This message is intended only for the use and review of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message solely to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify sender immediately by telephone or return email. Thank you
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    Answered on July 30, 2015 at 12:27 AM

    Hi Tarrah,


    Here are a step by step instructions to update your existing Notifier email as what my colleague suggested to you to fix:


    I checked your form and I see that you have created a new Notifier email (Notifier 2) in- http://www.jotform.us/form/21581244570147. Are you still not receiving notifications from your form?