What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have not recieved any emails from jot form for over 7 months and my forms seems to be working on my web page. Why am I not receiving any emails whe

    Asked by petloungestudios on July 29, 2015 at 04:35 PM
    Emails My Forms and months
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 29, 2015 at 05:53 PM

    The email address used on submission notification is not in our bounce list, I guess you are referring to this this form: http://www.jotform.us/form/21581244570147

    Upon checking, I see the email notification is not properly setup:

    Sender Name :Make sure you assign it  to a field from your form where the user enters her name (usually the"Name" field -or similar)

    Please check also in your spam folder. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

     

  • Profile Image

    Answered by petloungestudios on July 29, 2015 at 05:59 PM
    Please send me set up instructions or screen shots bec I have no idea what you mean to do.
    All the best,
    Tarrah Hersey-Malagon
    Designer & CEO
    O: (561) 228-5168
    F: (561) 228-5167
    Skype: Tarrah Hersey-Malagon
    http://www.petloungestudios.com
    [cid:53f4f7beecd53] [cid:53f4f7cb56f59] [cid:53f4f873dd984] [cid:53f4fae552c9d]
    [Description: PET LOUNGE STUDIOS]
    CONFIDENTIALITY NOTICE: This message is intended only for the use and review of the individual or entity to which it is addressed and may contain information that is privileged and confidential. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message solely to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify sender immediately by telephone or return email. Thank you
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 30, 2015 at 12:27 AM

    Hi Tarrah,

     

    Here are a step by step instructions to update your existing Notifier email as what my colleague suggested to you to fix:

     

    I checked your form and I see that you have created a new Notifier email (Notifier 2) in- http://www.jotform.us/form/21581244570147. Are you still not receiving notifications from your form?