What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When setting up the form notifications for the "reply" email, can we override the "From Jotform"?

    Asked by ctabor1 on December 12, 2011 at 05:47 PM

    I have a couple forms that get sent to client (or me), and I don't want them to be from the person (which I know that's an option)...  

     

    In this case, I want it easily identifiable that the reply coming in is for a specific campaign or purpose.

    Can I manually override the "FROM" Jotform, but put someting original there?

     

    Christine

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    JotForm Support

    Answered by Mike_T on December 12, 2011 at 07:56 PM

    Hello Christine,

    I would like to inform you that it is possible. Are you interested in changing "From Jotform" for a simple form Notification or for a form Auto Responder notification?

    We are looking forward to hearing from you.

  • Profile Image

    Answered by ctabor1 on December 13, 2011 at 08:58 AM
    Currently, just the simple form Notification.

    I think I was able to adjust the Auto Responder…

    Thanks!

    Christine

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    JotForm Support

    Answered by Mike_T on December 13, 2011 at 05:45 PM

    If you would like to use something different from "From JotForm" you will have to use some sender email address different from noreply@jotform.com. You can use either customer's email from some visible field or email from some hidden field.

    In the following example you can see two hidden boxes Campaign name & From email and one visible field E-mail.

    However, please note that more email notifications may be rejected/went to spam because you will use not real sender email address.

    Please feel free to contact us if you need any further assistance.