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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form compatibility with Google Chrome

    Asked by orm on December 12, 2011 at 06:00 PM

    While testing our form, we found that in Google Chrome, the form was telling us that fields that were NOT required WERE required.  It has worked fine in every other browser it has been tested in.  Is there any issue with compatibility in Chrome?  If so that is concerning to us as Chrome has steadily been gaining a market share.  Any assistance would be welcomed!

    Page URL:
    http://www.oralroberts.com/mylp/release.html

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    Answered by fxr on December 12, 2011 at 06:37 PM

    I see you are using embedded source code on your webpage.

    There is no known issues lke this on Chrome. It's my prefered browser and I see a lot of forms through the course of a week!

    May I ask an example of a field which is 'not required' but on Chrome its reporting as 'required' ?

     

    thanks.

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    Answered by orm on December 12, 2011 at 06:40 PM

    Thanks for your quick response...acutally, in particular it is the email address field all the way at the bottom of the page...just above the submit button.

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    JotForm Support

    Answered by idarktech on December 12, 2011 at 07:59 PM

    Hi,

    The email field seems to be fine, I'm using Chrome 15. The error only comes out when value entered isn't in email format. (e.g. email@domain.com). You can also remove the validation on that field, just simply edit your form, click that field, click validation menu above it and select none.

    If you have any other questions or concern, please let us know. Thank you for using JotForm!

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    Answered by fxr on December 12, 2011 at 08:09 PM

    That field appears to functioning as expected on Chrome for me as well i.e its NOT Required.

    This one:

    Can you double check that its definately showing as 'required' on Chrome? You have another email field on that form which is required, maybe thats somehow got you get mixed up?

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    Answered by orm on December 13, 2011 at 09:40 AM

    Thanks for your help...we'll have to retry it on that specific computer and see what happens/see if we can find another cause.  it was definitely the email address field shown in your screenshot above.  Its encouraging to see for the time being that you weren't having this problem in Chrome.  Thanks again.

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    Answered by fxr on December 13, 2011 at 05:01 PM

    Yes, Please let us know if do replicate the issue on another PC.

    I just cant see anything wrong with the functionality myself.