Form show/hide conditions not working on embedded form

  • Profile Image
    magabriel
    Asked on July 30, 2015 at 12:23 AM

    Form show/hide conditions not working when accessing the page on first try - works upon refresh

    In this form, I have the conditions 

    1) Show a new field if "Is this the same team name as last season?" is equal to No
    2) Show a new field if "Have you changed..." is equal to Yes


    As you can see below, they aren't responding.

     

    However, upon refresh, it works. Why is this?

  • Profile Image
    BJoanna
    Answered on July 30, 2015 at 04:22 AM

    I have tested your form in Chrome and conditions are working fine. However I was able to reproduce mentioned problem in Firefox.

    I noticed that you are using script code for embedding your form on website. We recommend using of iFrame code. You can try to replace script code with iFrame to see if the conditions will work correctly. In this article you can find out how to do it.

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Hope this will help. Let us know if you need further assistance.