What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    File Upload: When users select to upload a picture on a mobile device by 'Take a picture' the webpage reloads

    Asked by gellis on July 30, 2015 at 05:01 AM
    Also, when users select to upload a picture on a mobile device (iPhone 6) and then choose the option to 'Take a picture', once the picture is taken the webpage reloads and the user has to enter all the info again and the picture is not saved. I've included the URL for this page below.
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    JotForm Support

    Answered by Chriistian on July 30, 2015 at 05:35 AM



    I checked your form and I was able to replicate the issue you are reporting. I will escalate this issue to our development team for them to further check. We will inform you on this thread once this issue is fixed.



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    JotForm Support Manager

    Answered by Jeanette on July 30, 2015 at 12:54 PM

    Rather than using the standard upload field, you could use one called FilePicker (formerly known as Ink-Filepicker)

    Here is a guide for more details: