What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    premium service not activated

    Asked by AIDSResearch on December 12, 2011 at 08:17 PM


    Hi I apperently got charged twice and my accounn is still listed as basic


    what to do?


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    JotForm Support

    Answered by idarktech on December 12, 2011 at 08:26 PM


    Your account is already on Premium Status. If you can't see any changes on your submissions quota, please log out your account and log back in, that should fix it.

    Let us know if you have further questions. Thank you for subscribing JotForm and have a great day!