What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot access JotForm

    Asked by Annette Henson  on July 30, 2015 at 09:32 AM

    I've been accessing JotForm for a few weeks and not having to put in my password. I tried to access JotForm yesterday and it takes me to the beginning screen like I am a new user.  It won’t accept the login ID I gave it originally or the password.  I’ve tried to get them to send me a password reset and the reset e-mail message comes 5 hours later after I’m gone from work and then when I try and use it says the reset has expired.

    Thank you for your help!






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    JotForm Support

    Answered by Jan on July 30, 2015 at 10:51 AM

    I tested our password reset instructions feature and it is working properly. Can you please to request for a password reset instructions again.


    Let us know if it is still cannot reset your password. Thank you.