I cannot access Jotform

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    Annette Henson 
    Asked on July 30, 2015 at 09:32 AM

    I've been accessing Jotform for a few weeks and not having to put in my password. I tried to access Jotform yesterday and it takes me to the beginning screen like I am a new user.  It won’t accept the login ID I gave it originally or the password.  I’ve tried to get them to send me a password reset and the reset e-mail message comes 5 hours later after I’m gone from work and then when I try and use it says the reset has expired.

    Thank you for your help!






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    Answered on July 30, 2015 at 10:51 AM

    I tested our password reset instructions feature and it is working properly. Can you please to request for a password reset instructions again.


    Let us know if it is still cannot reset your password. Thank you.