What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Need to change the Credit Card on File!

    Asked by ArtisanalCheese on December 12, 2011 at 10:01 PM

    HELP! Need this done ASAP!!

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    JotForm Support

    Answered by idarktech on December 12, 2011 at 10:09 PM


    Your payment was made using our payment gateway: Plimus. So, we do not have access to your credit card information. You might be able to change your credit card info by logging into your Plimus account. You will need to find out your Plimus username (a long string of numbers) from the original plimus email you received when you first paid for JotForm, then enter it on the link below and enter the email address used in email.


    That will reset your password and you can then login there to change the CC details.

    Let us know if you have further questions. Thank you so much!

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    Answered by ArtisanalCheese on December 12, 2011 at 10:19 PM


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    Answered by allanftd on December 12, 2011 at 10:48 PM

    @ArtisanalCheese - In addition to what my colleague idarktech has mentioned to you, if the reset password still doesn't work, the fastest way to get your access fixed is to contact Plimus directly. Here's their main support page:


    Hope this helps.