What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I respond back to the person who sent in the submission from the submission page?

    Asked by Bmorgan858 on July 30, 2015 at 04:22 PM

    I have created a form for IT department work requests. I need to be abel to click on on the submissions sent in on the form, and from the submission page respond directly back to the client. I can not figure out how to respond from inside of Jotform.com 


    Please help

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    JotForm Support

    Answered by Mike on July 30, 2015 at 06:11 PM

    Thank you for contacting us.

    We do not have a direct reply option, but this is possible to use a Forward option instead. You will be able to edit the From / To email addresses while replying.

    Our recommended default senders are noreply@jotform.com and noreply@formresponse.com.

    If you need any further assistance, please let us know.