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Form not forwarding to Salesforce when mapping custom checkbox fieldAsked by therelationshipfoundation on July 30, 2015 at 04:46 PM
I created a form that emails us every time it is filled out. It also creates a lead in salesforce.
When I first created the form it worked perfectly. Now it is not creating a lead in salesforce. It still emails us though. I tried to redo the form and link everything all over again but it still is not creating a lead in salesforce. Can you please advise?
If you create your Form in our JotForm Form builder, then you can just integrate SalesForce to your Form, here's a guide for that: http://www.jotform.com/help/271-Flexible-Data-Integration-with-Salesforce.
After that, you can embed our forms to "Muse", here's a guide on how to add it there: http://www.jotform.com/help/99-Adding-Form-to-Adobe-Muse.
I hope that helps.
I just did a fresh test integration, and it work:
Can you reset your security token?
I have reset my security token and retested, This has not helped. I am lost as to why
Make sure the field you are mapping are the same type of field in SaleForce. I would recommend you the following:
1. Make a clone of your form(Keep the original form with Salesforce integration intact).
2. On the cloned version, you can test the new security token .
3. Redo the integration with a few fields only for testing purpose. For example, you could map the Name and Email fields, then submit the form to see if that works.
Let us know what happens.
The problem came from a check box not working. I want to add a check box for people to select that they want to be on our mailing list. On salesforce side, I have a simple checkbox custom field. On Jotform, I also created a checkbox and mapped them together.
Can you help me put this connection in place?
What is the form in question? Check Box should work on Salesforce Integration. Just make sure the field type matched the same field type on your Salesforce side.
I will try to test with custom field on my end to see if there is a problem with mapping check boxes.
After creating the custom field, a simple check box and integrating back again, I could replicate the issue:
It does not forward the data to Salesforce. I will go ahead and report this to our second level to obtain further help.
Sorry for the very late update, but we are glad to inform you that this has been fixed.
You may now map a JotForm checkbox to a SalesForce custom checkbox field and send new submissions to SalesForce successfully.
Do let us know if you have questions or concerns.