What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not saved

    Asked by JohnSSmith on July 30, 2015 at 10:19 PM

    I did a lot of work on a form

    Lead Qualifying Questions
     
     
    and although it says I modified it on the 21/7/2015, and that may be correct or not, all the changes I made are not there. All the conditions are not there.
    I know they were saved as I previewed the form several times.

     

    Page URL:
    http://www.jotform.co/form/51930799469877

    saved form not saved
  • Profile Image
    JotForm Support

    Answered by Charlie on July 31, 2015 at 01:57 AM

    Hi,

    Upon checking your form, I see the last changes were made on July 22/21. You can check your form's revision history, here's how: http://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Perhaps you were editing a different form in  a guest account?

    The form builder should show the save icon "Saved", unless you have disabled the auto save feature?

     

    It is also possible that your session timed out while editing the form then the browser closed? Or you were editing multiple forms at the same time using the same browser?

    If it's not in the form's revision history, it's possible that the changes were not saved.

  • Profile Image

    Answered by JohnSSmith on July 31, 2015 at 02:47 AM

    That's a pain that I was able to save, and preview, and use the form and nada.

    Ok thanks

    Edited - funny I went to the revision, and the last revision before current form, was my completed form, however I did not revise it back to a form I had not edited.

     

    anyway happy it is back.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 31, 2015 at 09:05 AM

    That's great to know! Just note everything that my colleague had mentioned. It's not recommended to open the form in the form builder using multiple windows. Make sure that your session is still active.

    Please contact us again if there are any problems.

    Thanks