What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What would cause a person not to receive a confirmation email if everything is set up correctly?

    Asked by abbyml on September 15, 2010 at 01:18 PM

    On certain forms our account makes, most people receive their confirmation emails. Some people do not. Why wouldn't they? Thanks

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    JotForm Founder

    Answered by aytekin on September 16, 2010 at 02:13 AM

    Please send us an email using the contact link at the footer of this site and let us know the email address of the person who did not receive the confirmation. Then we can do a test and see if there is anything we can do on our end.