What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When do monthly submissions reset?

    Asked by HeadmistressG3 on July 31, 2015 at 02:12 AM

    I've received a warning that I am over quota and my account will be disabled on Monday.  But when does the monthly cycle reset? I'm having trouble believing that I've really had 100 submissions in a month, but if I did, I must surely be close to the start of the next month.

    Submissions Submissions reset my account
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    JotForm Support

    Answered by Welvin on July 31, 2015 at 08:42 AM

    Submission Counter reset is scheduled every first day of the month at 00 EST. Your current count is 102 submissions.

    Thanks

  • Profile Image

    Answered by HeadmistressG3 on July 31, 2015 at 11:14 AM

    OK, so I received an email that says my account will be disabled Monday at 12pm, but that isn't true because it should reset tomorrow, right?

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    JotForm Support

    Answered by Welvin on July 31, 2015 at 12:34 PM

    That is actually the standard timeframe when the account is overlimit, but the reset schedule will come first so that's not going to happen and your account will be activated again on August 1st.

    Thanks