- HeadmistressG3Asked on July 31, 2015 at 02:12 AM
I've received a warning that I am over quota and my account will be disabled on Monday. But when does the monthly cycle reset? I'm having trouble believing that I've really had 100 submissions in a month, but if I did, I must surely be close to the start of the next month.
- JotForm SupportWelvinAnswered on July 31, 2015 at 08:42 AM
Submission Counter reset is scheduled every first day of the month at 00 EST. Your current count is 102 submissions.
- HeadmistressG3Answered on July 31, 2015 at 11:14 AM
OK, so I received an email that says my account will be disabled Monday at 12pm, but that isn't true because it should reset tomorrow, right?
- JotForm SupportWelvinAnswered on July 31, 2015 at 12:34 PM
That is actually the standard timeframe when the account is overlimit, but the reset schedule will come first so that's not going to happen and your account will be activated again on August 1st.