Why does my account appear as free?

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    arzateadriana
    Asked on July 31, 2015 at 10:58 AM

    My account appear as free but I've paid my invoices.

    Do I need to upgrade again??

  • Profile Image
    david
    Answered on July 31, 2015 at 01:09 PM

    Hi,

    I checked your account and it looks like our system tried to charge you unsuccessfully which resulted in a scheduled downgrade.  Then you made a payment but the downgrade was not removed.  I manually upgraded your account to Premium and you should be all set.  You do not need to upgrade again.

    If you have any further questions, let us know and we will be happy to help.