What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does my account appear as free?

    Asked by arzateadriana on July 31, 2015 at 10:58 AM

    My account appear as free but I've paid my invoices.

    Do I need to upgrade again??

    my account
  • Profile Image
    JotForm Support

    Answered by david on July 31, 2015 at 01:09 PM

    Hi,

    I checked your account and it looks like our system tried to charge you unsuccessfully which resulted in a scheduled downgrade.  Then you made a payment but the downgrade was not removed.  I manually upgraded your account to Premium and you should be all set.  You do not need to upgrade again.

    If you have any further questions, let us know and we will be happy to help.