What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    need to update payment information

    Asked by frmousa on July 31, 2015 at 12:00 PM

    received a new credit card number and need to change my billing info

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    JotForm Support

    Answered by david on July 31, 2015 at 01:26 PM


    Bluesnap is our old payment processor, but we are migrating to FastSpring and Stirpe. So, in order to update your billing info/payment method simply follow the steps in the screenshot, it should redirect you to Stripe instead.

    You can then update your billing information.

    If you have any further questions, let us know and we will be happy to help.