What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do you view a encrypted page?

    Asked by nwilli203 on July 31, 2015 at 12:36 PM

    I have attached a screen shot of what my issue is, please advise.

    Screenshot
    encrypted form encrypted submission
  • Profile Image
    JotForm Support

    Answered by Boris on July 31, 2015 at 01:58 PM

    You will need to use your Private Key, which was generated when you first activated the form encryption. If you are a sub-user of the account that owns this form, you will have to ask the owner of the form to send their private key to you in order to decrypt these submissions.

    When you find the private key that you have created, or receive the private key from the form owner in case you are a sub-user, you will need to upload it when prompted with that dialog.

    Your submissions should be decrypted automatically after your private key is attached, and you close the dialog/popup.

    You can read more about form encryption in our guide on What are Encrypted Forms and how to use them as expert. Please let us know if you need further assistance.