Email Notifications do not contain latest added text

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    Asked on July 31, 2015 at 12:53 PM



    We have recently added some additional content to the Jotform that we have set up, however when we and the customer receive the response emails it is not displaying the updated version only the original content. 


    Could you please advise how we can rectify this?


    Many thanks

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    Answered on July 31, 2015 at 02:08 PM

    It seems that your Email template is simply out of date - you need to update the custom text in your Email Notification manually. If I understand correctly, you had updated the Terms and Conditions on your form, but this is a static text field. As such, you need to copy the new text to your Email Notifications as well.

    Please go to Setup & Embed > Emails, and click on the email that you wish to edit.

    Simply copy the text of your new, updated terms to the email body of your email notifications, and save the email by clicking Finish at the bottom. Don't forget to do this on both the Notification and the Autoresponder.

    Please let us know if you need further assistance, and we will be happy to help.