What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my form was disable

    Asked by verifiyidentification on July 31, 2015 at 12:59 PM
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    JotForm Support

    Answered by david on July 31, 2015 at 02:10 PM


    We do not allow for the collection of credit card details in forms for any reason.  When our system detects forms with such fields, it automatically suspends the account.  I removed the form from your account and activated your account.  You should be able to use access it once again.

    Please refrain from asking for credit cards details directly in the form as it will likely result in your account being suspended once again.  If you need to authorize payments, I would recommend using one of our payment processors: