Account over quota

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    lizziesorkin
    Asked on July 31, 2015 at 01:27 PM

    Since we've maxed 1000 submissions in July, we should be back to zero by August 1st right?  I received an email saying that all forms will be disabled on Monday -- so I'm confused if tomorrow is a new month.  

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    david
    Answered on July 31, 2015 at 02:32 PM

    Hi,

    The notification of your account being over limit does not take into account monthly resets.  Since the reset does indeed occur tomorrow, I removed the downgrade and set you a bit below your limits to ensure your forms remain active.  The reset would have cleared the pending downgrade but I always like to make sure.

    If you have any further questions, let us know and we will be happy to help.