What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account over quota

    Asked by lizziesorkin on July 31, 2015 at 01:27 PM

    Since we've maxed 1000 submissions in July, we should be back to zero by August 1st right?  I received an email saying that all forms will be disabled on Monday -- so I'm confused if tomorrow is a new month.  

    account over quota Submissions all all forms email
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    JotForm Support

    Answered by david on July 31, 2015 at 02:32 PM

    Hi,

    The notification of your account being over limit does not take into account monthly resets.  Since the reset does indeed occur tomorrow, I removed the downgrade and set you a bit below your limits to ensure your forms remain active.  The reset would have cleared the pending downgrade but I always like to make sure.

    If you have any further questions, let us know and we will be happy to help.