What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Get referrer widget issue - tracking only referrers

    Asked by marcomm on July 31, 2015 at 01:31 PM

    I am getting a number of submissions with 

    https://www.google.com/

    listed as the referrer.  Also I have a number of URLs that I know dont have the form on them.

     

    Any ideas?

    http://www.jotform.com//?formID=42884300671959

    Thanks

     

    referrer referrer widget get referrer
  • Profile Image
    JotForm Support

    Answered by Mike on July 31, 2015 at 02:56 PM

    Thank you for contacting us.

    As far as I understand, the first version of the Get Referrer tracked only the URL of the page where the form is embedded. Since then the widget has been updated to track the actual HTTP referrer.

    https://www.google.com/ - means that someone used Google to get to the form / web page with embedded form.

    If you are looking for the old widget behavior, we can send a ticket to our Widget Team to see if there are any options.

  • Profile Image

    Answered by marcomm on August 05, 2015 at 09:28 AM

    Yes please.  I need to know on which page the form was embedded.  The page they came from is also very interesting but not as important right now.  Can I have both?

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    JotForm Support

    Answered by ashwin_d on August 05, 2015 at 12:50 PM

    Hello marcomm,

    Get Referrer will always track from which page the user came in. Have you embedded same form in multiple webpages and you want to track submission same form which embedded form?

    Do get back to us on this and we will provide you a workaround to achieve your requirement.

    We will wait for your response.

    Thank you!

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    Answered by marcomm on August 10, 2015 at 12:31 PM

    Yes exactly.  I have the same form embedded on many pages and I need to know which page each submission came from.  This way when a submission comes in incorrectly I can diagnose the problem.  

    This also tells me which pages are performing better than others.

     

    Thank you!

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    JotForm Support

    Answered by Charlie on August 10, 2015 at 01:54 PM

    Hi,

    Have you tried using Google Analytics widget? That will actually give you a detailed analysis of your form and where it is embedded. We also have the new Form Analytics feature that will give you details regarding conversation and the source of the form.

    I hope that will help.

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    Answered by mmob  on September 26, 2015 at 03:11 AM

    Hi,

    Is there a way to get the old Get Referrer version back please? Perhaps create and rename this widget as "Get Form Url"? I've used this widget for a very long time and it has worked extremely well for my purpose.

    Please do re-consider this request.

    Thank you.

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    Answered by marcomm on October 05, 2015 at 10:58 AM

    I concur.  Google analytics and Form Analytics are really useful but they don't tell me what specific page a specific submission came from.  This is really important for understanding behaviors of specific people and troubleshooting issues on specific pages.   

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    JotForm Support

    Answered by Charlie on October 05, 2015 at 01:01 PM

    Hi,

    There has been some updates with the Get Referrer widget, but we also have a new widget that might be fix for what you are looking for. Could you check if the Get Form Page URL works in your embedded forms? It should get the specific page URL to where the form is embedded.

    Let us know your thoughts about this.

  • Profile Image

    Answered by marcomm on October 06, 2015 at 01:07 PM

    Perfect.  Thank you!