What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hello I wich to cancel my subscription

    Asked by perrymanku on December 13, 2011 at 09:54 AM

    I had two subscriptions this month, one was for professional which is one time payment, please can you arrange a refund for  the premium charge/ Could you cancel the premium subscription as I don't know how to do it.




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    Answered by fxr on December 13, 2011 at 03:19 PM

    According to our email records, both your subscriptions are now canceled. ( Premium subscription on Paypal & a Professional subscription on Plimus ) You will be downgraded to 'FREE' status on the 23-dec-11.

    I see the unnecessary payment of the Premium subscription on 22nd November. 

    I will forward that issue onto our admins and ask if it can be refunded. 


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    JotForm Founder

    Answered by aytekin on December 15, 2011 at 07:45 AM

    Your refund should be all set now. 

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    Answered by perrymanku on December 15, 2011 at 08:32 AM