What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure / Encrypted Jot Forms and Google Sheets

    Asked by jotitz on July 31, 2015 at 04:23 PM



    1. I created an encrypted jot form and linked it to a Google Sheets with the plugin.

    But in Google Sheets, one went through,  the other did not. Same with Jot Forms online viewer.

    I am am using the PayPay plugin as well. 

    Both times times testing, i submitted the form but to not continue payment.
    There  are two non payment notifications.



    2. What is the difference between a secure form and an encrypted form?



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    JotForm Support

    Answered by EltonCris on July 31, 2015 at 07:26 PM

    If you are using an encrypted form and integrated it to google spreadsheet, unfortunately data will remain encrypted when sent to the spreadsheet. We do not have solution for this so we suggest not to use encrypted form and google spreadsheet at the same time. You can only decrypt the data on your form submissions page and none other else.

    When you make a test submission with forms containing paypal payment field, you have to complete the payment when redirected to the checkout page. Otherwise, the payment will end up as an incomplete payment and any other integrated services will not receive the data. You can find more information about it here http://www.jotform.com/help/135-How-to-View-Pending-Submissions?. And this FAQs about Paypal will clear some of your questions http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ.

    We will answer your other question on this thread http://www.jotform.com/answers/625409.