What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not available

    Asked by chris h  on July 31, 2015 at 04:24 PM

    We have a customer that has a current site with a JotForm.  currently on the form page http://www.vidmarroofing.com/GetAnEstimate.aspx you get a form not available error.

    The customer does not have the account information.  we are trying to help them get the form working again.

    If you can help me access the account and let me know what the reason is that the form is not available.

     

     

    Page URL:
    http://www.jotform.com/form/92642101003

    form not available disabled form account access
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    JotForm Support

    Answered by jonathan on July 31, 2015 at 06:42 PM

    Hi Chris,

    I checked the account owner of the mentioned jotform http://www.jotform.com/form/92642101003 and I noted that it was available and an active account.

    The reason why the form is not available on the website was because the form is currently disabled on the account. The owner must have reason for disabling the form.

    We cannot simply provide you access to the account/owner for confidentiality and security reasons. If you are in contact with the form owner, you can also just communicate to them your concerns.

    Hope this help. Please let us know how we can be of further assistance.

     

    Regards,