Form not available

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    chris h 
    Asked on July 31, 2015 at 04:24 PM

    We have a customer that has a current site with a JotForm.  currently on the form page you get a form not available error.

    The customer does not have the account information.  we are trying to help them get the form working again.

    If you can help me access the account and let me know what the reason is that the form is not available.



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    Answered on July 31, 2015 at 06:42 PM

    Hi Chris,

    I checked the account owner of the mentioned jotform and I noted that it was available and an active account.

    The reason why the form is not available on the website was because the form is currently disabled on the account. The owner must have reason for disabling the form.

    We cannot simply provide you access to the account/owner for confidentiality and security reasons. If you are in contact with the form owner, you can also just communicate to them your concerns.

    Hope this help. Please let us know how we can be of further assistance.