What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    InfusionSoft Connection Missing Drop Down Feilds in the Integration Wizard

    Asked by RMFP on July 31, 2015 at 04:31 PM

    There are certain fields that i need in the InfusionSoft Connection taht your program is offering. 

    infusionsoft
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    JotForm Support

    Answered by EltonCris on July 31, 2015 at 07:15 PM

    You cannot create them on the integration wizard, you have to create the fields on your InfusionSoft account. Perhaps this guide might help http://help.infusionsoft.com/userguides/get-started/create-custom-fields/create-custom-fields.

    If in case the custom fields are missing on the integration, please try to remove the integration and integrate it again. See if this helps.

    Please contact us again if you continue to encounter any issues. Thanks!

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    Answered by RMFP on August 03, 2015 at 04:50 PM
    Hi There,
    I deleted and re-synced my account and now everything seems to be there expect for any fields that have a drop down menu options?
    Got any Ideas?
    Thanks
    Brad
    ...
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    JotForm Support

    Answered by BDAVID on August 03, 2015 at 06:38 PM

    Please try refreshing the integration also by removing and re-integrating back. See if it makes the needed fields in mapping appear on both JotForm and Infusionsoft.

    Maybe generating a new one API key helps : http://ug.infusionsoft.com/article/AA-00442/0/How-do-I-enable-the-Infusionsoft-API-and-generate-an-API-Key.html

     

     

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    Answered by RMFP on August 04, 2015 at 02:05 PM
    Hi,
    I removed and add the API back in twice and I can’t create a new code, because I am using that Key for a dozen other software and that would more work to change and cause more harm than good.
    Any other ideas?
    ...
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    JotForm Support

    Answered by BDAVID on August 04, 2015 at 02:23 PM

    I will report this to our second level, so they can test it out, to see if the Drop Down fields show in the integration wizard. You will be notified about any updates via this tread. 

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    Answered by RMFP on August 04, 2015 at 02:30 PM
    Awesome!
    Thank you for help!.
    Brad
    ...
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    JotForm Support

    Answered by paulsimpson on January 20, 2016 at 08:03 PM

    Apologies for the problems you were experiencing with the Infusionsoft app. Our team have been working on a new version of the app which was released today so it should be working correctly now.

    Thanks