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    Received email message that I used up my storage quota, but not storing anything...

    Asked by jrosenbergwork on July 31, 2015 at 05:14 PM


    I created a form that allows for a large file upload (videos up to 250MB) to my Google Drive. So, I'm not storing anything on JotForm. But after I ran it one time I received an email from Amazon Services saying I'm over my storage quota. When I go to JotForm and look at my profile it says I'm using 8MB or 100MB allowed.


    What's up? Thanks for the help!



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    JotForm Support

    Answered by jonathan on July 31, 2015 at 08:33 PM

    Hi Jim,

    I just checked your jotform account/username jrosenbergwork  but I could not see the issue anymore. Your account is active and available, and currently have close to zero(0) KB storage used.

    You must have fixed the problem already.

    To clarify also, every time you used upload on your forms, it still used the JotForm storage even if you had the form integrated to other file storage serves i.e. Google drive. It is because jotform will keep a copy of your uploaded file on its server.

    If you want to remove/reduce your storage capacity used., you will need to delete the submissions that includes uploads on them. Deleting the submissions with uploads will also delete the stored files in the server.

    Since you had the form integrated to Google drive (in this case), you will be save to delete the submission since you will have a copy of it on Google instead.

    Hope this help. Please let us know if there are still issue.


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    Answered by jrosenbergwork on July 31, 2015 at 08:53 PM

    I see, so even though I'm storing the files on Google Drive, you store a copy on your drives. Is there a setting to say "please don't keep a copy on JotForm storage?" 

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    Answered by Sammy on August 01, 2015 at 04:42 AM

    In order for the files to be synced to google drive they have to be uploaded first to jotform in order for the integration to pick them up