What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Please cancel my account

    Asked by JanineToner on December 13, 2011 at 01:26 PM

    Plimus has terrible password recovery so I cannot find my password to cancel my premium account. Can you please cancel the premium pricing level? Thank you.

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    Answered by fxr on December 13, 2011 at 03:27 PM

    Hello Janine,

    I just want to be clear, you are currently on a Professional Monthly plan, do you want that canceled and to revert to 'FREE' account type ?



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    Answered by JanineToner on December 13, 2011 at 03:30 PM

    Sorry about the confusion. Please put me down to the free account type. Thanks

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    Answered by fxr on December 13, 2011 at 03:33 PM

    OK. No problem.

    I have canceled that subscription for you. You will revert to 'FREE' account type on the 20th December.

    Thanks for choosing JotForm.