Short Credit Card Expiry Notice

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    Asked on December 13, 2011 at 01:38 PM

    Apparently, my credit card was accessed for the next month. Jotform found out that my old credit card had expired and I had not updated the new card. No problem here.

    The problem that I have is Jotform completely dropped me from the system and placed my company in basic status. Notification of the issue was about five minutes. A little short.

    As a suggestion, customers who have been doing the monthly credit card thing like clockwork shouldn't be kicked to the curb so quickly. A 24 or even a 72 hour notice would be nice.

    Since this happened, I've upgraded my card and repurchased a monthly plan. However, I'm still in basic status. Please do what you have to do to get me back into premium service before I start losing customers.



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    Answered on December 13, 2011 at 06:33 PM

    Hi Bill,

    We apologize for any inconveniences caused.

    I have checked your payment and found out that there is a discrepancy in the information that you have entered in our payment gateway, Plimus.  In the JotForm Login Name field, you entered your email address instead of your username. This is the reason why your upgrade did not reflect into your account.

    I have now changed your account status to Premium.

    If you have other concerns or inquiries, please do let us know.Thank you for subscribing to JotForm!