What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Order payment total, moved to calc field, is not updated correctly

    Asked by bdoodle on August 01, 2015 at 08:07 AM

    I have a calc field, "original total" #id_295, which I populate by inserting the order payment total unconditionally.  It is reliably updated any time the order payment total changes as the result of an update to the order of products having options (e.g. visors and hats). However, when the order payment total changes as the result of an update to any of the last three products on my order form, the "original total" amount is no longer the same as the order payment total.  

    See example below:

     

    The simple calc field update is shown below:

     

    Please advise.

    Thanks.

    My form is: http://www.jotform.com//?formID=52115086953153

    Page URL:
    http://www.madsails.com/apparel.html

  • Profile Image

    Answered by Boris on August 01, 2015 at 10:43 AM

    I can see that your calculation is "lagging" one step after the updated payment options. So when the price is updated in the payment tool by selecting another product, that price is not automatically re-calculated by the Form Calculation.

    I have tested by adding another field to the form, and forwarding the payment tool total to it by using Conditional Logic, and it seems to work fine and is updated instantly.

    I would advise you to please try using a regular form field and forward the payment total to it conditionally, rather than calculating it in a Form Calculation field.

    Please let us know if you need further assistance.

  • Profile Image

    Answered by bdoodle on August 01, 2015 at 11:37 AM

    Thank you.  You people really know your stuff!  And I appreciate the quick turnaround time.

    Thanks again.

  • Profile Image

    Answered by Boris on August 01, 2015 at 01:28 PM

    You are kindly welcome, I'm glad that the offered solution worked to your satisfaction. :)

    Please don't hesitate to contact us again should you need any other help with your forms, we will be happy to assist.