What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email response NOT working

    Asked by Kasy on December 13, 2011 at 02:09 PM

    My email response is not working.  It was a gradual death.  First email today, the response showed as normal, the next two showed the subject matter but the body (with all the info) was blank.   Now the responses have stopped coming completly.  They are showing up in my jotform account so I know that part is working they just aren't showing up in my personal email.  Ofcourse having it sent to my email box is the advantage I am not getting now.


    Kerry Sullivan


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    Answered by Kasy on December 13, 2011 at 02:26 PM

    Fixed!!   Thank you for your immediate response.  :)

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    Answered by AtacanC on December 13, 2011 at 02:36 PM

    We apologize for any inconvenience this may have caused. Glad to hear that the problem is solved. It might be a temporary glitch. You can also change the Sender E-mail to noreply@jotform.com to prevent such issue in the future.

    If you have any other concerns, feel free to contact us.