my form submissions are not being received

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    jim parker
    Asked on August 01, 2015 at 12:46 PM

    I need help urgently.  When client complete and submit my forms they are not longer being received in my email. This is very serious, costly and urgent problem.  I need help immediately!!!

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    paulsimpson
    Answered on August 01, 2015 at 02:38 PM

    We are sorry for the inconvenience, there was a slight hiccup at our mailing server (Amazon SES), which has delayed sending of some emails and is now resolved.

    I have checked your email history, and it seems that these messages have now been sent to you successfully. I hope this helps. Please let us know if you need further assistance.

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    jim371
    Answered on August 01, 2015 at 02:44 PM
    Thank for your quick response. How often do you have problemns with your mailing server?
    ...
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    jonathan
    Answered on August 01, 2015 at 03:27 PM

    Hi Jim,

    It rarely happens. And usually get resolved/fixed immediately because we are on a 24/7 support.

    Please let us know how we can be of further assistance.

     

    Cheers