What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    my form submissions are not being received

    Asked by jim parker on August 01, 2015 at 12:46 PM

    I need help urgently.  When client complete and submit my forms they are not longer being received in my email. This is very serious, costly and urgent problem.  I need help immediately!!!

    Page URL:

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    JotForm Support

    Answered by paulsimpson on August 01, 2015 at 02:38 PM

    We are sorry for the inconvenience, there was a slight hiccup at our mailing server (Amazon SES), which has delayed sending of some emails and is now resolved.

    I have checked your email history, and it seems that these messages have now been sent to you successfully. I hope this helps. Please let us know if you need further assistance.

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    Answered by jim371 on August 01, 2015 at 02:44 PM
    Thank for your quick response. How often do you have problemns with your mailing server?
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    JotForm Support

    Answered by jonathan on August 01, 2015 at 03:27 PM

    Hi Jim,

    It rarely happens. And usually get resolved/fixed immediately because we are on a 24/7 support.

    Please let us know how we can be of further assistance.