why aren't any of my submissions displaying?

  • pardop1
    Asked on August 1, 2015 at 12:50 PM

    i cannot see my submissions or the grid for any of the three or forms i tried to view submission for. What's going on?

    Thanks,

    Pam

  • Boris
    Replied on August 1, 2015 at 3:06 PM

    I have logged into your account, Pam, and I wasn't able to reproduce the issue. I have opened a few of your submission pages, and I could see submissions fine on my end:

    why arent any of my submissions displaying? Image 1 Screenshot 40

    why arent any of my submissions displaying? Image 2 Screenshot 51

    Are you by any chance trying to view submissions for forms that do not have any submissions yet? You have a couple of forms with no submissions yet.

    why arent any of my submissions displaying? Image 3 Screenshot 62

    Please confirm if you are trying to view submissions for a form that does have submissions. If you do, and you can't see your submissions, please try logging out of your JotForm account, clearing your browser cache, and logging back in.

    In case the issue still persists, please do let us know which exact form is this happening to, and we will be happy to take a closer look. Thank you.