why aren't any of my submissions displaying?

  • Profile Image
    pardop1
    Asked on August 01, 2015 at 12:50 PM

    i cannot see my submissions or the grid for any of the three or forms i tried to view submission for. What's going on?

    Thanks,

    Pam

  • Profile Image
    Boris
    Answered on August 01, 2015 at 03:06 PM

    I have logged into your account, Pam, and I wasn't able to reproduce the issue. I have opened a few of your submission pages, and I could see submissions fine on my end:

    Are you by any chance trying to view submissions for forms that do not have any submissions yet? You have a couple of forms with no submissions yet.

    Please confirm if you are trying to view submissions for a form that does have submissions. If you do, and you can't see your submissions, please try logging out of your JotForm account, clearing your browser cache, and logging back in.

    In case the issue still persists, please do let us know which exact form is this happening to, and we will be happy to take a closer look. Thank you.