What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We do not receive email notificaton

    Asked by Muxaro on August 01, 2015 at 01:01 PM

    Hello,

     

    Since this morning our Hotel does not receive email notification from checkin clients. We need urgend feedback from you

     

    regards

     

    Hotel La Louve BELGIUM

    email not receive receive notificaton
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 01, 2015 at 03:16 PM

    Hello Muxaro,

    I'm sorry for the trouble caused to you.

    It seems we had some technical glitch earlier today with our mail server Amazon SES which delayed the email delivery.

    This issue seems to have been resolved already. Can you please test your form again and see if you receive the submission emails successfully. I did check our email logs and I found that, the emails were sent successfully. Please check the logs below:

    [2015-08-01 14:22:04] Submission #314262523351929032 Form #50883930206960 SENT to info@hotelalouve.be from noreply@jotform.com via AMAZONSES 

    [2015-08-01 14:10:34] Submission #314256303351541555 Form #50595152117957 SENT to info@hotelalouve.be from noreply@jotform.com via AMAZONSES 

    [2015-08-01 14:09:07] Submission #314239851351897825 Form #50595152117957 SENT to info@hotelalouve.be from noreply@jotform.com via AMAZONSES 

    Do test your form and get back to us if the issue persists.

    Thank you!