We do not receive email notificaton

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    Muxaro
    Asked on August 01, 2015 at 01:01 PM

    Hello,

     

    Since this morning our Hotel does not receive email notification from checkin clients. We need urgend feedback from you

     

    regards

     

    Hotel La Louve BELGIUM

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    ashwin_d
    Answered on August 01, 2015 at 03:16 PM

    Hello Muxaro,

    I'm sorry for the trouble caused to you.

    It seems we had some technical glitch earlier today with our mail server Amazon SES which delayed the email delivery.

    This issue seems to have been resolved already. Can you please test your form again and see if you receive the submission emails successfully. I did check our email logs and I found that, the emails were sent successfully. Please check the logs below:

    [2015-08-01 14:22:04] Submission #314262523351929032 Form #50883930206960 SENT to info@hotelalouve.be from noreply@jotform.com via AMAZONSES 

    [2015-08-01 14:10:34] Submission #314256303351541555 Form #50595152117957 SENT to info@hotelalouve.be from noreply@jotform.com via AMAZONSES 

    [2015-08-01 14:09:07] Submission #314239851351897825 Form #50595152117957 SENT to info@hotelalouve.be from noreply@jotform.com via AMAZONSES 

    Do test your form and get back to us if the issue persists.

    Thank you!