What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to have a notice sent when someone does not complete PayPal transaction?

    Asked by apryls on September 15, 2010 at 06:46 PM

    We reconcile the form entries with PayPal receipts, but wondered if it happens that the PayPal transaction is not completed, and thus the 'Thank You' email is not sent, is there any way for JotForm to notice this?

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    JotForm Founder

    Answered by aytekin on September 16, 2010 at 05:40 AM

    It is not possible to send a notice for this. But you can see them on the Submissions page. You should see a Pending Submissions button at the top.