What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I tried to sign up for an account, got a message that my email has been registered before.

    Asked by Mary Fortuna  on August 01, 2015 at 07:17 PM

    I have never, to my knowledge, signed up for a Jotform account. When I tried to sign up for an account I got a message that my email had been registered before. If I did have a previous account, I have no idea what the Username is.

    message email a JotForm jotform account
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    JotForm Support

    Answered by BDAVID on August 01, 2015 at 09:06 PM

    Upon searching with your email address fortunamary@gmail.com, and it has a registered account since 02-25-15, which username is: Hatchback

    If you forgot your password, click on forgot password, an the email reset instructions will be sent to that email address. 

    Let us know if you need more help, we will be glad to assist you.