What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Help! Missing Submissions and On Deadline!

    Asked by sjakubik on December 13, 2011 at 04:22 PM

    Several submissions are missing from this report: http://www.jotform.com/excel/13465527238.  I know they exist because I received email notification.  Please help...am on deadline to turn in high school semester grades. Thanks!

    Page URL:
    http://www.jotform.com/excel/13465527238

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    Answered by fxr on December 13, 2011 at 04:26 PM

    Please try logging into your JotForm account at https://secure.jotform.com and check if you are able to download your missing submissions from there.

    Let us know how you get on.

    Thanks. 

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    Answered by sjakubik on December 13, 2011 at 04:43 PM

    I sure can...weird! Thanks! :)

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    Answered by fxr on December 13, 2011 at 04:50 PM

    Occassionally submissions from secure forms take a little time to replicate onto www.jotform.com