I forgot my password and i don't receive the email reset message

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    francesco 
    Asked on August 02, 2015 at 04:53 AM

    I forgot my password and i don't receive the email reset message

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    liyam
    Answered on August 02, 2015 at 05:21 AM

    Hello Francesco,

    I found your email address in our bounce list. This may have been caused by previous email attempts from our servers which your email server rejected.  I have now removed your email address from our bounce list and also made another forgot password request on your behalf.

    Please do check your inbox and spam folders.

    If you still have trouble accessing your account, please do let us know.

    Thanks.