What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I forgot my password and i don't receive the email reset message

    Asked by francesco  on August 02, 2015 at 04:53 AM

    I forgot my password and i don't receive the email reset message

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    JotForm Support

    Answered by liyam on August 02, 2015 at 05:21 AM

    Hello Francesco,

    I found your email address in our bounce list. This may have been caused by previous email attempts from our servers which your email server rejected.  I have now removed your email address from our bounce list and also made another forgot password request on your behalf.

    Please do check your inbox and spam folders.

    If you still have trouble accessing your account, please do let us know.