What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Conditions not working some times?

    Asked by mellissasea on August 02, 2015 at 11:23 PM


    I am having issues with inconsistency in a form that uses conditions to sum on a series of scale questions. Most of the time it works. But there are times it doesn't. I've had 3 out of 60 submissions where none of the conditions work.

    I use those summed scores to push my clients into a CRM, so it is really causing trouble.

    Have you had any issues like this? Help?






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    JotForm Support

    Answered by Chriistian on August 03, 2015 at 04:37 AM



    Can you provide to us the link or name of the form in question? Please also provide a sample submission (Submission ID) where you noticed that the conditions did not work so we can further check the issue.


    We will wait for your response.